Family Dining · Practical guide
Bikkuri Donkey
Wooden Plate Hamburgers, Prices & How to Order
Prices, ordering steps, payment details, and common mistakes — in one place.
Quick Facts
Last checked against official information: 2026-11-09.
| Feature | Details |
|---|---|
| Japanese name | びっくりドンキー (Bikkuri Donki) |
| Category | Family Dining / Hamburg Steak Specialty Restaurant |
| Store Count | Over 340 stores across Japan along main roads and inside commercial malls (Store Locator) |
| Ordering Style | Table service; order via tabletop touchscreen tablet (or giant folding wooden door menu at select locations); food delivered by staff or robot; pay at automated self-checkout machine or register after eating |
| Membership Required? | No reservation, membership, or ID required |
| Approximate Price Range | Hamburg Dish (150g) around ¥800–¥1,000, Cheese Dish around ¥1,000–¥1,200, side dishes around ¥400–¥500, soft-serve parfaits around ¥500–¥700; 10% late-night surcharge after 22:00; all tax-included (subject to revision) |
| Payment Methods | Varies by location; generally accepts cash, major credit cards (Visa, Mastercard, JCB, Amex, Diners), transit IC cards, electronic money (iD, QUICPay, Rakuten Edy, WAON, nanaco), and QR code payments (PayPay, au PAY, d-barai, Rakuten Pay) |
| Multilingual Support | Varies by location; tabletop touchscreen tablets support English, Simplified/Traditional Chinese, and Korean with complete dish photos |
What it is
Bikkuri Donkey (びっくりドンキー), founded in Morioka, Iwate and developed in Hokkaido by Aleph Inc., is one of Japan's most distinctive and nostalgic themed hamburger steak chains with roughly 340 locations nationwide. It is famous for its quirky, rustic Wild West-meets-treehouse interior design and its signature "Dish Menus"—served on natural wooden round platters that hold a juicy, seasoned beef-and-pork patty, hot steamed rice, and shredded daikon radish salad with house mayonnaise dressing. Unlike Western burger joints, Bikkuri Donkey's patties are so tender that they are traditionally eaten with chopsticks rather than a knife and fork. With desserts made from rich Hokkaido dairy milk and automated multilingual ordering, it offers a fun, uniquely Japanese family dining experience.
How to order
Dining at Bikkuri Donkey is a relaxed table-service experience with post-meal checkout:
- Enter and get seated: Wait at the front reception counter for staff to guide your party to a rustic wooden booth.
- Review the menu and select your patty size: Pick up the tabletop ordering tablet (or admire the giant wooden double-door standing menu). When selecting your hamburg steak dish, choose your patty weight:
- Small (S / 150g): Standard personal size
- Medium (M / 200g): Hearty portion
- Large (L / 300g): Extra-large portion for big appetites
- Choose your topping style: Select between classic Regular, melted yellow Cheese (crossed in an X-pattern), sunny-side Fried Egg, or refreshing grated daikon radish with shiso leaf (Oroshiso).
- Order on the tablet: Switch the tablet interface to English, Chinese, or Korean, choose any side dishes (like crispy fries with spicy mayo) or Hokkaido milk desserts, and tap to submit.
- Enjoy table delivery: Staff or autonomous delivery robots will bring your steaming wooden platter directly to your table. Pick up your chopsticks from the table box and dig in.
- Pay at the register or self-checkout: When finished (no tipping is required in Japan), take the printed bill slip from your table holder to the automated payment kiosk or cashier counter near the exit to pay.
What to order first
All signature dishes below are verified on the Bikkuri Donkey Official Website (prices tax-included):
- Cheese Berg Dish (チーズバーグディッシュ): Bikkuri Donkey's undisputed #1 bestseller—tender hamburg patty topped with rich, melted proprietary cheese sauce cross-hatched over the meat, served with seasoned rice and radish salad (around ¥1,000–¥1,200 for 150g).
- Regular Hamburg Dish (レギュラーバーグディッシュ): The classic seasoned beef-and-pork patty glazed with sweet-savory soy-based sauce (around ¥800–¥1,000 for 150g).
- Oroshiso Berg Dish (おろしそバーグディッシュ): Topped with a fresh green shiso perilla leaf and a heaping mound of grated daikon radish with citrus ponzu sauce for a light, refreshing flavor.
- Bikkuri Fries with Special Mayo (びっくりフライドポテト): Thick-cut crispy french fries served with Bikkuri Donkey's cult-favorite proprietary mayonnaise dip and tomato ketchup (around ¥400–¥500).
- Hokkaido Soft-Serve Parfaits: Decadent parfaits crafted from 100% fresh Hokkaido cow milk soft-serve ice cream with chocolate, strawberry, or coffee jelly (around ¥500–¥700).
Payment & practical info
Prices and details checked: September 2026.
Payment methods and operating conditions across Bikkuri Donkey:
- Accepted Payment Methods: Varies by location; generally accepts cash, major credit cards (Visa, Mastercard, JCB, American Express, Diners Club), transit IC cards (Suica, PASMO, etc.), electronic money (iD, QUICPay, Rakuten Edy, WAON, nanaco), and QR code apps (PayPay, au PAY, d-barai, Rakuten Pay).
- Late-Night Surcharge: A 10% late-night surcharge is added to all food and beverage orders placed after 22:00 (10:00 PM).
- Tax-Free Status: Not eligible for tax-free shopping (restaurant dining is a domestic service).
- Wi-Fi & Power Outlets: Varies by location; select modernized stores provide free Wi-Fi, while power outlets depend on the individual branch.
Good to know / Common mistakes
- Searching for knives and forks: Bikkuri Donkey is designed as an "eat-with-chopsticks" (ohashi) restaurant. The hamburg steak is extremely soft and juicy—simply cut pieces off with your chopsticks. (You can ask staff for a fork if needed).
- Overlooking the salad dressing: The shredded daikon radish salad is dressed with a proprietary mayonnaise dressing that is so popular it is sold in take-home bottles.
- Late-night 10% fee: A 10% late-night surcharge applies automatically after 22:00.
- Tipping: Tipping is not customary in Japan, so there is no need to leave a tip.
FAQ
Q1: How much does a meal cost at Bikkuri Donkey?, a standard 150g Hamburg Dish costs around ¥800–¥1,000, a Cheese Dish is around ¥1,000–¥1,200, and adding fries or a Hokkaido soft-serve dessert brings an average meal to roughly ¥1,400–¥1,800 tax-included per person.
Q2: What is the difference between S, M, and L sizes? Patty sizes indicate the weight of the meat before cooking: Small (S) is 150g (standard meal size), Medium (M) is 200g, and Large (L) is a hearty 300g portion.
Q3: Can I pay with credit cards or IC cards like Suica? Yes, most Bikkuri Donkey locations accept major international credit cards, transit IC cards (Suica/PASMO), e-money, and smartphone QR code apps like PayPay.
Sources
- Bikkuri Donkey Official Website: https://www.bikkuri-donkey.com/ (Verified: 2026-09-17)
- Bikkuri Donkey Official Store Locator: https://www.bikkuri-donkey.com/shop/ (Verified: 2026-09-17)