Matsumoto Kiyoshi

Quick Facts

What it is

Matsumoto Kiyoshi (マツモトキヨシ) (operated by Matsumoto Kiyoshi Co., Ltd., part of MatsukiyoCocokara & Co.) is one of Japan's most recognizable drugstore chains, famous for its yellow-and-blue storefronts across major city centers and sightseeing districts. Stores stock a wide selection of over-the-counter medicines, Japanese skincare and cosmetics, health supplements, daily toiletries, and snacks. Major urban and tourist branches feature dedicated tax-free counters, multilingual POP labels, and staff or translation devices to help international visitors find remedies and beauty products. While regular purchases require no registration, eligible visitors spending ¥5,000 or more before tax at participating stores can shop tax-free with their physical passport.

How to shop

Shopping at Matsumoto Kiyoshi is self-service, with a dedicated workflow if you are shopping tax-free:

1. Verify that the store offers Tax-Free shopping: Not every neighborhood branch is tax-free. Look for the "TAX FREE" sign at the entrance, or filter by "Tax-Free" (免税対応) on the Official Store Locator (Official Tax-Free FAQ).
2. Gather your items in a shopping basket: Browse cosmetics, over-the-counter medicines, supplements, and snacks. Category 1 pharmaceuticals (第1類医薬品 — the behind-the-counter medicines, sometimes shown as empty security boxes on shelves) can only be sold by a pharmacist, who must explain the medicine to you first: go to the medicine counter, tell the pharmacist your symptoms, your age, and any other medicines you take, and check in advance which hours a pharmacist is on duty — they cannot be bought from regular staff or at a self-checkout.
3. Line up at the "TAX FREE" register or counter: If your pre-tax total is ¥5,000 or more and you want to shop tax-free, go to the designated Tax-Free counter rather than a standard domestic register.
4. Present your physical passport and any discount coupons: Hand your original passport (with an entry stamp within 6 months) and any digital tourist coupons to the clerk before scanning begins.
5. Pay tax-included and register your refund: Complete payment by cash, credit card, transit IC card, e-money, or QR code app. You pay the tax-included price and register your refund method as instructed; the tax is refunded after customs confirmation at departure. There is no sealed bag. Consumables — medicines, cosmetics, food — must not be used in Japan; the rare non-consumable may be used during your trip as long as the same item leaves Japan with you.

Services & options

Core product categories verified on MatsukiyoCocokara Official Website (individual product prices vary by item and store promotions):

• Japanese Cosmetics & Skincare: Cleansers, sheet masks, sunscreens, lip balms, and makeup stocked in tourist display corners.
• Over-the-Counter Pharmaceuticals (一般市販薬): Cold remedies, pain relievers, eye drops, stomach medicines, and medicated muscle patches (note: prescription-only dispensing pharmacy drugs are excluded from tax-free shopping).
• Health Foods & Supplements: Vitamins, collagen, and dietary supplements.
• Daily Necessities & Confectionery: Travel toiletries, oral care, and Japanese snacks/candies.

Payment & practical info

Prices and details checked: September 2026.

• Tax-free — refund method: From 1 November 2026, pay the tax-included price and claim the tax back after customs confirmation at departure (before baggage check-in, within 90 days). Matsumoto Kiyoshi publishes no brand-specific refund method or fee, so confirm those in store. General guidance: JNTO — Japan's Tax Exemption.

Payment acceptance, multilingual staffing, and tax-free eligibility vary by location—check the Official Store Map before visiting:

• Accepted Payment Methods: Varies by location; generally accepts cash, major credit cards (Visa, Mastercard, JCB, American Express, Diners Club, UnionPay), transit IC cards, electronic money (iD, QUICPay, Rakuten Edy), and code payments (PayPay, d-barai, au PAY, Rakuten Pay, Alipay, WeChat Pay, etc.).
• How to Find Tax-Free Branches: Tax-free service varies by location and is available at stores displaying the "TAX FREE" mark. On the Official Store Map, open "Refine Search" (絞り込み検索) -> "Facilities/Services" (施設・サービス) and check "Tax-Free" (免税対応) (Official FAQ).
• Tax-Free Status: At participating stores, eligible visitors spending ¥5,000 or more excluding tax pay the tax-included price, show their physical passport, and register their refund method as instructed; the tax is refunded after customs confirmation at departure (before baggage check-in, within 90 days of purchase). No sealed bag and no consumables cap anymore, but consumables used in Japan lose the refund for that whole receipt. Matsumoto Kiyoshi publishes no brand-specific refund method or fee, so confirm those in store.
• Wi-Fi & Power Outlets: Varies by location (generally not provided in-store, though branches inside shopping malls may have building Wi-Fi).

Good to know / Common mistakes

• Using tax-free medicine or skincare during your hotel stay: Sealed bags are abolished, but almost everything sold at a drugstore (cosmetics, medicine, supplements, snacks) still loses its refund if used in Japan before departure. If you need cold medicine or sunscreen to use during your trip in Japan, pay for those items separately with tax included.
• Assuming every residential Matsumoto Kiyoshi is tax-free: While flagship stores in Shinjuku, Shibuya, Ginza, Dotonbori, and major tourist areas offer tax-free counters, smaller commuter-station branches may not. Always check for the "TAX FREE" sign or use the online map filter.
• Trying to buy prescription medications tax-free: Dispensing-pharmacy prescription drugs (調剤薬局専売の処方薬) are not eligible for tax-free shopping.
• Forgetting your physical passport: Copies or smartphone screenshots of your passport are not accepted for tax-free checkout.

Sources

• MatsukiyoCocokara Official Website: https://www.matsukiyococokara-online.com/ (Verified: 2026-09-12)
• MatsukiyoCocokara Official Store Map: https://www.matsukiyococokara-online.com/map/ (Verified: 2026-09-12)
• MatsukiyoCocokara Official Tax-Free Store FAQ: https://faq.matsukiyococokara-online.com/kb/article/%E5%85%8D%E7%A8%8E%E5%BA%97%E3%81%8B%E7%9F%A5%E3%82%8A%E3%81%9F%E3%81%84/ (Verified: 2026-09-12 / 2026-10-25)