Family Dining · Practical guide
One Love
Japanese Pet Shops Across Malls and Other Locations
Prices, ordering steps, payment details, and common mistakes — in one place.
Quick Facts
| Category | Detail |
|---|---|
| Japanese name | ワンラブ (One Love) |
| Brand Name | One Love / ワンラブ (有限会社ワンラブ / One Love Co., Ltd.) |
| Store Type | Pet supplies and live dog/cat retail, with mall, roadside and partner-location formats; some sites offer grooming or hotels, sometimes through separate operators |
| Target Audience | International tourists shopping at major malls (such as AEON Mall, PARCO, and San-A Urasoe PARCO CITY in Okinawa) seeking cute Japanese pet clothing, walking gear, and snacks |
| Ordering Style | Compact-to-large mall storefront browsing, pet consultation counters, and centralized checkout registers |
| Membership Required? | Membership not required for normal retail purchases; no chain-wide passport/tax-free registration is established. |
| Approximate Price Range | Prices and item availability vary and must be checked at the store. Tourist tax refunds require this particular One Love store to be an authorized tax-free seller; the mall's tax-free program is not proof. |
| Multilingual Support | Japanese is the main service language; English service and bilingual signage at the named malls are not independently established. |
| Payment Methods | Cash; verify foreign-card brands, IC/e-money and QR-payment availability at this particular counter. |
| Store Network | 165 stores reported by One Love; the official directory includes varied store formats and may identify franchise/partner locations. This is a dated chain-wide report, not a guaranteed current count. |
What it is
Headquartered in Nagoya, Aichi Prefecture, One Love Co., Ltd. (有限会社ワンラブ) operates one of Japan's most geographically widespread pet shop networks, reported as 165 stores from Hokkaido to Okinawa. Built around the concept of creating "wonderful encounters with puppies and kittens," One Love is found in shopping malls, retail parks, roadside locations and partner complexes—including AEON Mall, PARCO, San-A Urasoe West Coast PARCO CITY (Okinawa), and CAINZ retail parks and other stand-alone retail sites.
Several stores are accessible while shopping at major malls; not every One Love site is a mall tenant or offers the same access rules. Depending on the location, shoppers may find Japanese-style pet apparel, walking gear, toys and treats; check the branch and each item’s origin, ingredients and stock.
How to order
Step 1: Visiting Mall Locations Across Japan
One Love reported 165 stores in August 2026, but locations and formats may change:
- Inbound Tourist Hubs: Notable branches include San-A Urasoe West Coast PARCO CITY (Okinawa), Fukuoka Main Store, and major AEON Mall centers nationwide.
- Accessibility: Check the individual shop and host center for step-free access and permitted pet routes; they cannot be assumed for all 165 shops.
- Opening and live-animal sales hours differ by branch. Even within a late-opening mall, puppy/kitten sales may close earlier; confirm the current One Love page.
Step 2: Exploring Pet Apparel & Walking Gear
- Browse the front apparel racks for Japanese-style pet clothing—including miniature yukata, festival happi coats, summer shirts (check the Okinawa branch for local styles), and cozy fleece winter sweaters.
- Check the accessory wall for colorful retractable leashes, spill-proof travel water bowls, and Japanese character pet toys.
Step 3: Checking Quarantine Rules Before Buying Pet Food
- If browsing the domestic pet snack racks, remember that meat-derived treats (beef, pork, chicken jerky) are frequently barred by customs quarantine authorities in many countries. Non-edible goods often have fewer import restrictions than animal-origin food, but check any animal-origin/wood materials and destination requirements.
Step 4: Cashier Checkout & Conditional 2026 Tax-Free Refund Procedure
- Ask One Love staff about payment options and tax-free registration at that specific shop. A tax-free mall or sign in another tenant is not proof that One Love participates.
- Tax-free eligibility at this shop is unconfirmed. A shopping mall's tax-free counter or participating tenants do not establish that this particular pet-store checkout is an authorized tax-free seller. Ask staff whether this specific register can create a qualifying purchase record before paying. At a confirmed participating shop, eligible temporary visitors buy eligible goods tax-inclusive, with a minimum purchase of ¥5,000 excluding tax per tax-free store per day. Under the system effective November 1, 2026, departure customs confirmation must be completed within 90 days of purchase and before checking in baggage. Use the departure kiosk (or available Visit Japan Web route): a green result completes confirmation; a red result requires presenting the goods. Only then can the seller/refund operator arrange the refund according to its stated method. Tax-free goods must leave Japan; food and other consumable items used in Japan are not eligible. The former separate general-goods/consumables purchase categories no longer apply. A refund is not guaranteed merely by shopping at the mall.
What to order first
1. Japanese Kimono & Festival-Style Pet Apparel
- What it is: Miniature traditional Japanese yukata, kimono robes with obi sashes, and festive happi jackets tailored for small and medium dogs or cats.
- Why buy it: Photogenic, lightweight, and easy to pack into any suitcase with generally simpler import requirements than foods, subject to the actual material and destination rules.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
2. Functional Japanese Walking Harnesses & Lead Sets
- What it is: Cushioned step-in harnesses and tangle-free leashes designed with reflective stitching for evening visibility.
- Why buy it: Comfortable, secure fit with durable Japanese hardware snaps.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
3. Japanese Plush & Latex Pet Toys
- What it is: Cute squeaky plush toys modeled after Japanese snacks, bento items, and cartoon animals.
- Why buy it: Affordable, fun gifts for pets waiting at home.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
4. Domestic Japanese Seafood & Milk Pet Treats
- What it is: Bite-sized Hokkaido milk biscuits, dried fish flakes, and soft chew sticks produced in Japan.
- Why buy it: Appealing flavors for picky pets (check destination country quarantine regulations before packing edible treats).
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
5. Portable Pet Slings & Compact Travel Carriers
- What it is: Soft washable cotton shoulder slings and breathable mesh travel totes for carrying small dogs and cats hands-free.
- Why buy it: Clever Japanese ergonomic design folds flat inside luggage when empty.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
Payment & practical info
Prices and details checked: August 2026.
- Payment: Cash in yen is a baseline option. Acceptance of international credit cards, particular card networks, IC/e-money and QR apps varies with the counter and any in-store tenant; verify the specific branch before relying on a method.
- Tax-free status and refund: Tourist tax-free service is not independently confirmed for this individual store. Under Japan's November 2026 refund method, only an authorized seller can register eligible purchases of at least ¥5,000 excluding tax per shop per day. If a shop participates, pay tax-inclusive, obtain customs confirmation within 90 days of purchase and before checking in baggage, then follow the seller's refund instructions; the host mall's participation alone is insufficient.
- Opening times and services: Confirm the branch's current official page. Animal sales, grooming, hotels and medical-service counters can have different hours and operators; reservations, vaccination records, fees, age/weight restrictions and emergency-contact requirements vary.
- Prices, food and medicines: Check current product labels and checkout totals. Buy only veterinary/medicinal products suitable for the animal and sold under applicable Japanese rules; ask staff about intended species, dosage and use instead of assuming unrestricted availability.
Good to know / Common mistakes
1. Confirm Tax-Free Eligibility at the Specific Mall
Tax-free eligibility is tied to the registered seller, not the address of its mall. The presence of a mall refund counter, including at PARCO CITY Okinawa, does not prove the One Love tenant participates. Ask the actual shop before buying.
2. Exporting a Purchased Puppy or Kitten Requires Advance Procedures
Live pet export is not automatically forbidden, but it cannot be arranged as an ordinary same-day souvenir purchase. A buyer of a commercially sold dog or cat must receive the Japanese microchip registration certificate and complete the legally required change of owner registration. Export requires compliance with the destination country's import conditions, airline acceptance, and advance Japan Animal Quarantine Service export inspection; AQS advises applying at least 14 days ahead. Vaccinations, tests and advance arrangements depend on the destination and may require months. Do not buy an animal for travel before confirming the entire route and care arrangements.
3. Promotional Discount Coupons
Promotional discount coupons may be distributed during specific promotional campaigns or host mall seasonal events. Terms, validity periods, exclusions, and minimum purchase conditions apply.
FAQ
Q1: Can I bring my own pet into a One Love store inside a mall?
Check the precise mall and shop rules. Some complexes provide designated pet entrances or carts, but neither admission nor access routes are guaranteed chain-wide.
Q2: How do I choose the right clothing size?
Measure the animal's neck, chest and back length in centimetres. Compare those measurements with the specific brand label, not a universal Japanese S/M/L code.
Q3: How do I get a refund under the November 2026 tax system?
Tax-free eligibility at this shop is unconfirmed. A shopping mall's tax-free counter or participating tenants do not establish that this particular pet-store checkout is an authorized tax-free seller. Ask staff whether this specific register can create a qualifying purchase record before paying. At a confirmed participating shop, eligible temporary visitors buy eligible goods tax-inclusive, with a minimum purchase of ¥5,000 excluding tax per tax-free store per day. Under the system effective November 1, 2026, departure customs confirmation must be completed within 90 days of purchase and before checking in baggage. Use the departure kiosk (or available Visit Japan Web route): a green result completes confirmation; a red result requires presenting the goods. Only then can the seller/refund operator arrange the refund according to its stated method. Tax-free goods must leave Japan; food and other consumable items used in Japan are not eligible. The former separate general-goods/consumables purchase categories no longer apply. A refund is not guaranteed merely by shopping at the mall.
Sources
- Official One Love website / directory (Checked: 2026-11-14; see individual entry for scope and reference date)
- Japan Customs — Tax Exemption (Refund) Program (Checked: 2026-11-14; effective November 1, 2026)
- Japan Tourism Agency — 2026 refund procedure FAQ (Checked: 2026-11-14)
- MAFF — Exporting Dogs and Cats from Japan (Checked: 2026-11-14)
- Ministry of the Environment — Dog/Cat Microchip Registration (Checked: 2026-11-14)
- MLIT — Air baggage restrictions (Checked: 2026-11-14)